Application Instructions:

Interested candidates should send a cover letter and resume to kristin.karnes-frederickson@bbbsnw.org

Big Brothers Big Sisters of Northwestern Wisconsin is an Equal Opportunity Employer.

JOB DESCRIPTION – match support Specialist (SCV)

Position Title: Match Support Specialist

Department: Program

Location: Eau Claire, WI. or Remote in St. Croix, Pierce, Eau Claire, Chippewa or Dunn Counties

Reports To: Program Director

Deadline to Apply: Until Position is filled

Hours/Days: 40 hours per week (Full-Time)

 Job Purpose:

In this business environment rooted in mission, the Match Support Specialist (MSS) provides exemplary customer service by effectively communicating with Bigs (mentors) via telephone, electronic, and face-to-face channels in compliance with the BBBSNW guidelines and expectations. Match Support Specialist must consistently provide excellent customer service, possess effective problem-solving skills, and be willing and able to contribute to the development of their own skills as well as a growing team learning environment. The successful MSS will provide regular, ongoing match supervision for a case load of children, families and volunteers.

 Job Qualifications:

Education:

  • Bachelor’s Degree preferred

  • Associate’s Degree plus 4 years of relevant work experience in related fields such as social work, counseling, social services or child development required

        Knowledge, Abilities and Experience:

·         Patience with a confident and calming presence.

·         Attentiveness.

·         Clear communication skills.

·         Ability to "read" volunteers.

·         Ability to handle stressful situations.

·         Ability to follow-through and follow-up in a timely manner.

·         Goal oriented with a desire to achieve and grow professionally.

·         Ability to engage and build relationships with adults and children of all backgrounds and ages

·         Proficiency in Microsoft Office; including Word, Outlook, and Excel

·         Excellent relational assessment skills.  Ability to work independently and in a team environment.

·         Oral and written communication skills that reflect solid customer service.

·         Ability to maintain confidentiality throughout daily operations

 

 

Job Responsibilities:

  • Conduct the match meeting, contracts, supervisions, and closures within the guidelines outlined in BBBSNW policies and procedures to ensure a successful and viable relationship

  • Continually assess the match relationship, focusing on: match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible

  • Provide weekly and monthly reports to the Supervisor/Manager/Director. Maintain organized and well-documented supervision files in the agency database

  • Develop and maintain partnerships with assigned schools and/or school districts in order to implement the school-based program

  • Represent BBBSNW at various meetings, conferences, events, and other functions as necessary to fulfilling the goals of the program

  • Make timely referrals to appropriate agencies when problems are encountered

  • Help at agency program, recruitment and fundraising events

  • Other duties as assigned by supervisors

TRAVEL/OFF-SITE REQUIREMENTS: 10-15%

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

  • Employee will work from home. When home visits, interviews and site visits are indicated, must travel to local communities and meeting sites.  Flexible work hours to meet customer needs

  • Must have access to reliable internet service as this is a remote position

  • Must have car, valid driver’s license, and meet state required automobile insurance minimums

 Application Instructions:

Interested candidates should send a cover letter and resume to kristin.karnes-frederickson@bbbsnw.org

Big Brothers Big Sisters of Northwestern Wisconsin is an Equal Opportunity Employer.

 Equal Employment Opportunity

Big Brothers Big Sisters of Northwestern Wisconsin provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

 Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation.  The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

 Job Responsibilities

The previous statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Big Brothers Big Sisters of Northwestern Wisconsin may change the specific job duties with or without prior notice based on the needs of the organization.